Keywords / Skills : "Customer Support", "Customer Care", Customer Care Executive, "Lead Generation", Coldcalling, Business development, Presales, Leads, "Customer Service Executive", "BPO", Voice Process, Call Center, KPO, International Call Center, Knowledge Process Outsourcing, "Out
Customer Support,Customer Service,Technical Support,Customer Support Executive,Customer Care Executive,Customer Care,BPO,Call Center,Voice Process,International Call Center,KPO,Knowledge Process Outsourcing,Freshers,Graduates,Undergraduates,Graduate
Customer Service,Customer Care Executive,Customer Service Executive,Customer Support,Customer Care,BPO,KPO,Call Center,Voice Process,Knowledge Process Outsourcing,International Call Center,Inbound,Fresher,Outbound,Domestic BPO
International Voice,BPO,Inbound,KPO,ITES,Backend,Knowledge process outsourcing,International Call Center,Call Center Executive,BPO Fresher,Voice Process,International BPO,BPO Call Centre,Customer Care Executive,CSR Voice
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases