Samniya Techsys is an initiation form like-minded technology experts from all the major industry segments to support our customers with an expert solution, we extend our support to the industries like Aerospace, Automotive, Railways, Industrial Automation and IT Industries.
We have a right blend of enthusiastic and experienced engineers in the domains of Structural/ component/Tools Engineering, Software Engineering, Embedded Engineering, Wire Harness Fabrication, Test Systems & Solutions and Talent Management.
With years of domain and technology expertise, our team shall be a perfect solution for our customers globally to rely on us for all their needs in the end to end solutions and support.
With our global friendly business process and methodology, we offer the best in class, cost-effective support, and services to our local and global customer to ensure a long term mutually beneficial association with our organization.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases