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Sr.CUSTOMER SUPPORT ENGINEER - Job, Bangalore - HITECH PLACEMENTS

Keywords / Skills : "Customer Support", CCNA, "Trouble-shooting", routing, switching protocols

3 - 6 years
Posted: 2018-03-12

Industry
Telecom
Function
Telecom/ ISP
Role
Customer Support Engineer/ Technician
Education
BE
BTech
Stream:
Electronics
Telecommunications
Posted On
12th Mar 2018
Job Ref code
CSE-ABS-MI
Job Description
Sr.CUSTOMER SUPPORT
 ENGINEER
Education:

• B.E / Diploma in Electronics & Communication. 


Experience:

• 3 - 6 years Experience.


Job Function and Deliverables:

• Installation of voice & data products, Provide L1 support to customers, 
   timely escalation of issues, customer satisfaction & retention.

• Revenue collections, providing customer related feedback and lessons learned.

• Work with Account Management Team to optimize the customer's experience with their product.

• Learn and think creatively to incorporate new integration solutions. 



Skills Required:

• CCNA would be an added advantage.

• Detailed, organized and customer oriented, excellent verbal / written communications.

• Time management and presentation skills.

• Ability to interact with all levels of management in both internal and external teams.

• Ability to multi-task and perform effectively under pressure.

• Solid Networking Trouble-shooting skills.

• Knowledge of networking related and routing / switching protocols.



.

Salary: As Per Industry Standards.

Job Location: Bangalore / Bengaluru

E-mail: cv(at)hitechmanpower.com

Website: www.hitechmanpower.com

HITECH PLACEMENTS, Bangalore.

Phone:

25286767

25255390

Mobile:

8792855156

9742150823

9901502660

9243407966

8951811866

9035702386

.



About Company

The environment we operate in today is very dynamic. Globalization, Liberalization, Reforms are changing our Work Patterns & Systems. Along with this, the Advancement in Technology has given rise to the demand for the Right Quality of Human Resources in the Industry.

Sourcing of Skilled Manpower is a challenge today, especially in today's rapidly changing Technological Development Scenario & will be more so in future. Keeping in pace, HITECH provides Candidates with the Right Skills, Commitment, Ability & Experience as per Clients' Requirements of their Senior, Middle & Junior levels of:

Accounts & Finance
Marketing
Engineering
Software
Telecom
Other Management Professionals
.
.
.

HITECH believes in "Commitment towards Quality and Value Addition".
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