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Sr. Customer Support Associate ( swiggy)

Keywords / Skills : good in communication

0 - 1 years
Posted: 2019-05-31

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Salary
2.30 - 3.50 lacs
Posted On
31st May 2019
Job Description
Roles and Responsibilities:

1. Excellent written and Verbal communication skills

2. Answering premium customer queries via Voice/ Chat channel

3. Establish relationship and trust with customer by ensuring qualitative service

4. Delivering a comprehensive service to enquiring customers

5. Possibly delegating certain customer enquiries to specific teams

6. Managing a large number of incoming calls and emails

7. Managing customers’ accounts

8. Keeping a record of customer interaction and details of actions taken

9. Communicating with internal teams to discuss sales targets

10. Generating sales leads, building sustainable relationships where necessary
Key Skill(s)

About Company

swiggy
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