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Sr.Customer Care Executive/ Team leader -URGENT HIRING (US process)

Keywords / Skills : "international bpo", "International Call Center" , "Fresher" , "outbound sales", "Telesales", "customer care executive", customer service representative

0 - 5 years
Posted: 2019-03-25

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Team Leader
Fresher
Telesales Executive
Salary
1.20 - 4.00 lacs
Posted On
25th Mar 2019
Job Description
Hi, 
Greetings from Smart Solutions!

About Smart Solutions Pvt Ltd:-


We are a captive company and our head office is in USA and we are register in USA in the name of Getvisibleweb.com. We have 250 BPO associates who generate the clients for our IT business & our Software team handles the entire end to end web development & SEO . Smart offer services like search engine optimization, search engine marketing, social media marketing and off-page optimization etc... to name just a few. Our SEO services evolve and change according to Googles current standards. We help to make site relevant for right search terms which will definitely work wonders for providing top rank in result pages and boosting performance of business, accounting and financial services sector. By taking the process heavy work out of the equation.

WEBSITE-www.smartcallcentersolutions.com

Job Designation : Customer Care Executive / Sr. Customer Care Executive/ Team Leader.

Process : Outbound Sales (Electronic Login Device (ELD) / Logistics) .

Experience : 0 to 5 years (Bpo Mandate). 

Qualification : Any Grads / Undergrads .

Salary : Will be decided on the grounds of interview and last drawn CTC + Incentives .

Shift : Night : 9.30pm to 6.30 am. 


Responsibilities and Duties:- 
  • To handle Outbound Calls. 
  • Resolve customer queries within the assigned TAT. 
  • Adhere to the Login hours & maintain the desired AHT Levels. 
  • Develop strong customer relationships and provide paramount service. 
  • Ascertain customer needs and take action in a timely manner. 
  • Perceptive and intuitive nature with the ability to solve problem. 
  • Should be able to close calls. 
  • Should be target oriented. 
  • Ready to take up challenges. 
  • Team Player. 

Required Experience, Skills and Qualifications:-


*Customer Care experience with hands-on experience handling Overseas Customers with excellent English Communication skills

* Outbound Sales background (preferable) if experienced.

* Willing to work in night shifts

*Fresher (With Excellent Comms over English Language) can apply.

* For Team leader position minimum six months experience in International outbound sales campaign as a team leader is
mandate.

Benefits:-


*No Rotational Shifts.

*5 days working(sat-sun off)

*Attractive Salary Packages (Fixed Salary + Unlimited incentives)

*Referral bonus

*Refreshments

Interview Details:- MONDAY TO FRIDAY

Time -10:30 AM - 05:30 PM

Documents Required:-

1) Updated CV

2) 1 passport photograph.

****Contact Person: HR VARSHA @ 9748939491 for details*** (Please call & schedule before walk-in)***.


Address:


Smart Solutions Pvt Ltd

16A Shakespeare Sarani , New B.K Market building ,

6th Floor , Kolkata- 700071. (Nearest Metro station-Maidan metro station).

***Please mention HR VARSHA on top of your cv for reference.***(mandatory).



*Please forward this information to your friends / someone you know looking for a job.

*Please ignore this information in case not relevant to you, or if you are not interested.

THANKS & REGARDS

HR VARSHA

(9748939491)


About Company

We are a captive company and our head office is in USA and we are register in USA in the name of Getvisibleweb.com. We have 250 BPO associates who generate the clients for our IT business & our Software team handles the entire end to end web development & SEO . Smart offer services like search engine optimization, search engine marketing, social media marketing and off-page optimization etc... to name just a few. Our SEO services evolve and change according to Google’s current standards. We help to make site relevant for right search terms which will definitely work wonders for providing top rank in result pages and boosting performance of business, accounting and financial services sector. By taking the process heavy work out of the equation.
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