Aptech Global Immigration Services is a global leading online immigration solutions provider company. We provide immigration assistance for different countries across the globe. We have sole purpose of helping people to fulfil their immigration goal & dream destination.
With more than 7 years of trustworthy experience as a firm we are continuously serving and helping the immigration aspirants around the world. Our management members are having experience of more than 12 years in immigration consultancy industry.
We are about to project the number of approved applications by 4 times in the upcoming 5 years.
for more info visit us www.aptechvisa.com https://www.aptechvisa.com/contact
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases