COMPUTEC professionals group an ISO 9001:2008 company, incorporated as Software & Hardware Training institute since 1996. For last 21 years, we have produced more than 56,000+ skilled professional employees .
We share the passion for new ideas and the best possible solution. Our success is based on the undeniable disrespect for the impossible, hard work, a never-ending learning process and the unbreakable respect for the team. 21 years ago, we took on the challenge of creating a new standard of interactive real-time presentations. Since these early days, many things have changed.
We live for a constant journey to the top; providing first class presentations combined with excellent service and consulting. We offer our experience and the certainty of perfect implementation of your ideas and beyond. www.computecindia.in
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases