3 resources •9-10 years of experience 3 resources 6+ years of experience -hands on experience in SQL Server development, SSIS and SSRS. •Good Experience in SQL queries., Stored procedures, functions, Triggers, cursors. .... •Exposure to SAP BODS will be an advantage. •Knowledge of SAP will be an added advantage. •Willing to learn new skill set – SAP •Excellent communication skills. •Good team player. •Coordinate and communicate with people at different levels to understand the business requirements and execute.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases