SA Tech Pvt. Ltd. is the Indian business division of the California-based SA Technologies Inc. SA Tech is a preferred technology partner to industry leaders in North America, Singapore and India. We provide comprehensive IT consulting services to our clients many of which are Fortune-Ranked companies based in US & India. With over 10 years of experience, more than 550 employees and 8 offices across the globe, SA Tech is one of the fastest growing technology consulting companies that you can join with confidence to boost your IT career.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases