Ignites Human Capital is a leading Career guidance firm, Recruiting Manpower for the top MNCs across south India. Currently we have urgent requirements for Senior/Fresher Voice/ Customer Support Process in BPO domain for leading MNCs
Day-Shift Salary: 1.5 lac to5.5Lac/Annum Work Location: Bangalore
JOB FAIR AT Ignites Human Capital CONSULTANCY WALK IN B/W 10AM To 5 PM from Monday To Saturday MAKE THE BEST USE OF THE OPPORTUNITY. Just 3 Rounds Of Interview & Walk-Out With the Offer Letter. Qualification: 10th, 10+2, 10+3, Graduates, BE/ Btech Can Apply.
Experience: Fresher & Experience Can Apply !! Non- BPO Or Other Domain Can Also Apply You may call us on HR Aliya 7848820041
Ignites Human Capital Service Pvt. Ltd. Office #301,4th Floor, Sadath Court, Above Delsey Showroom, opp to Garuda Mall, MG road.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases