work with patients who have a range of conditions, including neurological, neuromusculoskeletal, cardiovascular and respiratory, sometimes over a period of weeks
diagnose, assess and treat their physical problem/condition
develop and review treatment programmes that encourage exercise and movement by the use of a range of techniques
involve parents and carers in the treatment, review and rehabilitation of patients
educate patients and their carers about how to prevent and/or improve conditions
write patient case notes and reports and collect statistics
liaise with other healthcare professionals, such as GPs, occupational therapists and social workers, to exchange information about the background and progress of patients, as well as to refer patients who require other medical attention
keep up to date with new techniques and technologies available for treating patients
supervise student and junior physiotherapists and physiotherapy support workers
be legally responsible and accountable
be caring, compassionate and professional at all times
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases