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Specializn Info Enggr II

Keywords / Skills : event Monitoring tools, Solarwinds, Splunk, mailbox monitoring, Internet Service Provider, Everbridge

2 - 4 years
Posted: 2019-09-18

IT/Computers - Software
Software Engineer/ Programmer
Posted On
18th Sep 2019
Job Ref code
Job Description

Who are we looking for?
A person with good knowledge of event monitoring across infrastructure technology appliances like, windows, Unix, network & application status
Key responsibilities: Monitor and perform SOP based triage & assign it to resolver team

Technical Skills:
  • Experience with event Monitoring tools: Solarwinds, Splunk
  • Perform SOP based triage & create incidents to resolver group
  • Perform mailbox monitoring from the s not configured on Solarwinds, Splunk
  • Trained or certified infrastructure technology resources having fundamental knowledge on the above technologies

Duties & Responsibilities
  • Perform mailbox monitoring for BOTW IT environment - Server, Network and Applications
  • Monitor SolarWinds dashboard where mail is not configured
  • Scope of application monitoring is limited to monitoring application up/down status
  • Create manual tickets in ITSM, based on email s and route the tickets to the respective level 2 groups
  • Page on-call staff via Everbridge
  • Submit maintenance tickets to Internet Service Provider
  • Perform basic troubleshooting, escalation, and notification of network, server, application, events as assigned. Conduct all necessary follow-up actions based on assignments, policy, and procedures.
  • Ability to work independently and in shifts

Behavioral Skills:
  • Good communication skills (written & Oral)
  • Ability to learn & train the other members in the team
  • Effectively collaborates and communicates with the stakeholders and ensure client satisfaction

Minimum Requirements:-Should have at least a technical bachelor's degree in Engineering or any degree. 2-3 years of related experience
Primary Comp & : Monitoring - Windows and Database server
Skill Percentage - 100
Skill Version - na
Proficiency - Intermediate(>2 &

Whats in for you?
  • At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
  • With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
  • You get an open and transparent culture along with freedom to experimentation and innovation

About Company

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
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