Keywords / Skills : bpo, Call Center Executive, BPO Call Centre, Domestic BPO, BPO Executive, Call Center Representative, BPO Fresher, Customer Care Executive, Tele Caller, Voice Process Executive, Backend, Back office, Non voice, KPO, Day shifts, Blended
We have an Urgent Hiring for Customer Care Executive And back Office worker In BPO's . Qualification: - Minimum 10th ,12th Pass ,Graduation . Location: - Noida ,Delhi ,Gurgaon Experience: - Less than 0 to 1 year Fresher can also Apply. Salary: -10K-15k For Domestic .15k- 22k For International. Day and night shift both are available. Skills: -Avg Communication Skills , average typing speed .(Part Time And Full Time Both Are Available) Cab facility is available From both side.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases