Develop and demonstrate deep domain expertise related to various enterprise environments, use cases, Adobe products and various offerings
Analyze customer’s Enterprise environment and deliver high quality customized software solutions
Provide high quality documentation on the issues and solutions
Participate in customer escalations, review and fix critical issues and bugs or drive cross functional meetings to resolve issues with peer engineering teams
Follow coding best practices, code reviews, and provide automated tests
Lead and participate in production deployment activities of features and troubleshoot and resolve issues escalated from the production environment
Qualification & Skills: Any B.E/B.Tech graduate with Excellent communication and collaboration skills, Excellent troubleshooting and problem solving skills, 3-6 or more years of experience developing on SQL server including SSIS, SSAS (Multidimensional/Tabular), SSRS. Should have hands on experience on PowerBI .
Teamware Solutions, a business division of Quantum Leap Consulting Private Limited, offers cutting edge industry solutions for deriving business value for our clients' IT initiatives. Offering deep domain expertise in Banking, Financial Services and Insurance, Oil and Gas, Infrastructure, Manufacturing, Retail, Telecom and Healthcare industries, Teamware leads its service in offering skills augmentation and professional consulting services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases