Keywords / Skills : Roles and responsibilities: As part of accelerated growth for theData Security practice, a pre-sales and solution design team is being formedthat will focus on driving solution/services sales and enhance conversion ofservices mix. This will be responsible for: Undertaking Go to Market/pre-salessupport for new solution & services Technical proposal development for DataService offerings Development of new services/solutions andenhance existing services portfolio Qualification/base case preparation forstrategic and proactive sale initiatives Farming for upstream and downstreamrevenue generation Develop awareness of Data Securityservices with Field, BDMs, Account Manager (including offshore TMs) Develop & maintain market/competitionintelligence Sales Analysis/improvement within Geos Interlock with various internal teams(e.g. Presale, DS delivery etc.) to track and improve overall practiceperformance At Wipro, applicants are considered foremployment solely on the basis of their qualifications and competencies. As anemployee you will enjoy equal opportunity in all aspects of employment, including recruitment, training conditions of service and career progression.Furthermore, we are committed to maintaining a workplace where each employee'sprivacy and personal dignity is respected and protected from offensive orthreatening behaviour including violence and sexual harassment
This role is expected to work with Fieldand practice teams in a strategic mode to run the solution design, proposalresponse, proactive growth and penetration of services into accounts. Apresales consultant will leverage technical skills/experience and capability toengage with customers on opportunities to run the entire cycle of proposalmanagement. Skills required: Experience in working with Practicedevelopment/customer engagement management Experience (Preferred) in securitysolution design, sales support or execution of infrastructure security projects Technical knowledge of Data securitytechnologies- data security, Encryption, Data masking, DLP, Privileged accountmanagement, database security and endpoint security, data security tools. Experience in data security design anddelivery would be an added advantage Knowledge/Experience in more than oneindustry vertical would be useful. Strong planning & tracking skills,Good Communication & Interaction skills, Strong networking &coordination skills
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases