Should have good communication and customer interaction skills. Global exposure in large environments. Must be open for 24x7 operations Very Good Knowledge on Networking Concepts Knowledge on Network Configuration Management Tools. Knowledge on Network Monitoring Tools. Very good Troubleshooting & Analytical skills. Knowledge on SolarWinds NCM Knowledge on SolarWinds NPM Very Good Knowledge on Windows & UNIX OS. Working Knowledge on SQL Database. Very Good Knowledge on HP NA /SolarWinds NCM/CiscoWorks LMS, SolarWinds NPM/HP NNM Good Knowledge on Perl & Shell scripting Good Understanding on Routing Protocol. (optional) None
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases