Elite Technocrats is pioneer in IT outsourcing and the offshore software development business. We have helped customers balance their cost-performance parameters for IT projects via sustainable, long term relationships with Elite. Our hybrid engagement model is designed to leverage the best of US and India so that our customers are the ultimate beneficiaries. We work with the same care and diligence to make each of our engagement a success, one at a time, small or large.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases