Our client is s a leading IT solution provider and a system integrator in the field of Automatic Identification Systems-using technologies such on Barcodes, RFID and biometrics. They have been providing sturdy, scalable and reliable technology driven solutions for two decades in partnership with well known Global companies from whom various technologies and Hardware equipment is sourced. These include Barcode equipment, Attendance Systems, Door Access Control, CCTV/IP cameras etc. The Software Solutions and Systems include Web based Time and Attendance Monitoring Systems, Library Management Systems, Fixed Asset Management Systems, Document & File Management Systems, Automatic Gate Entry System, Visitor Management System, full fledged HR Management system and more.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases