Lorem Figulas is one of the main trend-setters in the Recruitment industry. Not all recruitment companies are created equal; let us show you what makes LOREM FIGULAS a cut above. Here at LOREM FIGULAS we simplify recruitment. We’re small enough to care but big enough to make an impact. Genuine passion and enthusiasm for what we do, coupled with our ability to respond and adapt swiftly to clients’ needs makes us the one stop recruitment company. We pride ourselves on our commitment to our work.– through which we get recognition. Our core values underpin everything we do and is reflected by our work.. We developed a hybrid managed service model for smaller organisations to corporate without compromise to core value or success. We work with top calibre people across the industries: we match thousands of the right candidates to the right jobs every single day across more than 20 different industry sectors (specialisms).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases