Coda Technology Solutions Pvt Ltd (CODASOL) is an ISO 9001:2008 certified company has its global footprint with clients all around the world. CODASOL in business to help our customers significantly decrease their indirect and direct cost using methods that provide tangible Return on Investment (ROI). CODASOL delivering comprehensive, industry-specific enterprise management for businesses.
CODASOL is feature-rich, having advanced technology-driven solution that ensures effective systems management. We CODASOL have adaptive platform in our services that can be effectively rendered to varying customer requirements. We CODASOL serve industries like Oil, Gas, Power, Cement, Pharmaceuticals, Petrochemicals, Aromatics, Colours, Crop Production, Polymers & Hardeners, Etc.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases