Looking for Experience in SAP,OOABAP • Responsible for technical design, coding, unit testing, technical documentation and walkthroughs for all assigned SAP related projects to support company business and operational needs • Ensures software developed follows the defined programming standards and follow the code /design review processes • Software design, development, and package implementation using SAP ABAP • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs • Lead a 5 to 10 member technical team
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases