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Software Engineer/ Senior Software Engineer (Software Support)

Keywords / Skills : "Java", "SQL", java, sql

1 - 3 years
Posted: 2019-01-14

Other Software/Hardware/EDP
Posted On
14th Jan 2019
Job Description
Job Description: 
 - understand issues / application change requirements from the business partner / clients. 
- investigate and troubleshoot / resolve the problems (software product / application related queries) faced by the users / clients. 
- provide product support / responses within agreed time limits to the client and log all client interaction (mails and communication).

Person Profile: 
Candidate must possess / have: 
- at least a diploma / degree in any stream. 
- 1 - 3 years of relevant experience.
- knowledge of SQL Query writing and Java / J2EE (Core Java, JSP, Servlets).
- good analytical, logical and communication skills . 
- be willing to work in US shift (8:00 pm â€" 4:30 am) 

Key Skill(s)

About Company

Interactcrm has been in the forefront of Customer Experience Management since inception. With a presence in USA, EMEA and APAC, customers include large and small companies all over the globe. Some sample verticals serviced are Retail, Banking, Insurance, Education and Utilities.

Our products address the following types of critical customer service related business challenges

Multi Channel customer communication handling - Integrated agent desktop to provide the agent with ease of use - Customer context pop to provide the agent with a 360 degree view of the customer - Consistent customer experience management over multiple communication modes like voice, email , web, mobile texting, video and social media - Proactive customer callback management across multiple media channels - Effective and real time agent performance as well as customer satisfaction metrics - Non intrusive notification and proactive outbound communication
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