Perscitus Solutions is a reputed technology services and consulting Software Company. Our ultimate aim is to provide best in class services and solutions which aid's in overall Growth of the client’s business giving it an edge over the market competition. Our years of work experience, dynamic working skills and ingenious approach towards Solutions will help upgrade your business.
We at Perscitus Solutions, believe in providing a complete software solution revolving around the complete life span of the software which is pre-production planning and modelling, architectural design, development and quality assurance, and post production service and support with the latest of technologies and platforms preferred by the customers. We have a successful client commitments in India and abroad.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases