Job Description ACCOUNTABILITIES: Designs, codes, tests, debugs and documents software according to Dell?s systems quality standards, policies and procedures. Analyzes business needs and creates software solutions. Responsible for preparing design documentation. Prepares test data for unit, string and parallel testing. Evaluates and recommends software and hardware solutions to meet user needs. Resolves customer issues with software solutions and responds to suggestions for improvements and enhancements. Works ... Skills Job Description: Should exhibit mastery of the following: - Deep Business to Business domain subject matter expertise and experience - End to End integration set up experience including hands on experience in all phases. - Ability to guide a team on integration methodologies, middleware concepts. - Clear understanding and working knowledge of B2B artifacts such as o Document type standards (all EDI, XML, FF, custom docs etc) o Trading partners setup and configu...
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases