Omni-Net Technologies (P) Ltd. Omni-Net , an ISO 9001:2008 Certified Indian Company , launched operations in 1996 , when the Internet had just knocked on Indian doors. The Company aimed at expanding access to individuals and entities to a nascent Web through Website Designing and subsequently , delivering solutions for outstanding Web Based Software Development & Implementation. The other services include Data Digitization , Database Compilation and Management and Data Analysing; with a quality that always exceeds our customers expectations
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases