Join us on our exciting journey!IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Excellent programming skills in languages such as Python, Java and C#/C++.
Experience in some of the following areas:
Data wrangling with hands on experience of Pandas, NumPy and SciPy libraries.
Machine Learning - deep learning, online learning, transfer learning, reinforcement learning, structured/unstructured learning with hands on experience of Tensorflow and SciKit-Learn.
Natural language processing with NLTK and Gensim libraries. Knowledge of OpenNLP, StanfordNLP, Translation, Semantic Ontology, Natural Language understanding/generation is preferred.
Optical Character Recognition with Tesseract (pytesseract or tesserocr) utilizing character recognition tools to convert images, PDFs and other document types into digitally recognized structure with meta-tagging;
OpenXML and document formatting
Strong research and innovation skills and ability to solve difficult machine vision and learning problems and transferring business problems into AI use cases and requirements.
Excellent prototyping skills in open-source with some examples of practical application.
Hands-on experience with large-scale real-time machine learning/AI and with full software development life cycle.
Excellent communication and teamwork skills.
Flexibility and adaptability to work in a growing dynamic team in a highly visible role.
Preferred pharmaceutical experience in research projects and teams.
We know that meaningful results require not only the right approach but alsothe right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases