We'll help you take your business to the next level with comprehensive business technology solutions. We provide cost effective, competitive, and efficient solutions for all your business technology needs. We understand that you need more than just an IT company to fix what breaks after it breaks. Your business needs managed IT services and long term, strategic IT consulting to ensure your systems last longer and operate efficiently. We take your specific needs and budget into account when we work with you. Our engineers will develop a highly customized solution, not cookie cutter, for each of our customers. All of our strategies are made to work with your specific company to help you do what you do best. Creating the future of digital communication service
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases