In these roles, you will be responsible for: - Writes efficient, re-usable, optimal, and well documented code.
Designs, codes, tests and documents software programs for systems of the moderate to high complexity and engages in peer code reviews.
Perform architecture, design and review of development policies for adherence to standards and best practices - Participates in client/ external interactions on technical matters.
Drives engineering processes for the project such as build automation, unit testing, software configuration management and packaging.
Being a team player and adhering to project schedule. - Writing code enhancements and supporting existing code.
Providing guidance to junior developers in the team - Should have good logical skills and experience in delivering good quality code.
Provide software solutions to customer issues and responds to suggestions for improvements and enhancements / new tools.
Interacts with business users, I/T, vendors and customers to Identify potential tasks with production teams, customers and implement Robotic Process Automation including other applicable technologies for current and future application requirements
Required Skills for this role include: - Technical skills - Minimum 6 years of relevant experience as developer (Either using Microsoft technologies or Java)
At least 2 year hands on experience in building RPA solutions using one of the automation tools: Automation Anywhere, Blue Prism, UI Path, IPSoft
At least 1 year hands on knowledge in database programming preferably using SQL Server - Should have solid knowledge of XML, Java Script, service (SOAP/REST) concepts.
Desired Skills: - Domain Knowledge: Healthcare, Banking & Financial, Supply Chain or Manufacturing - BPO industry related domain background.
Preferences: - Graduate degree in Computer Science with minimum 6 years of experience as developer (Either using Microsoft technologies or Java) - Net Framework or Java Professional Certification - Certifications related to RPA
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases