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Software Developer / Software Engineer / Software Programmer - SAAS / Salesforce / Apex

Keywords / Skills : Python, Perl, Ruby, PHP, Bash, SAAS, Cloud Computing, Cloud, CRM, C.R.M., Virtualization, SAS, Salesforce, Salesforce.com, SFDC, Salesforce dotCom, S-control

9 - 19 years
Posted: 2018-06-14

Nationality
India
Industry
IT/ Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Education
Any graduate
Posted On
14th Jun 2018
Job Description
Key Skills :

  • Passion for the Customer Experience 
  • Experience with a software professionals services or consulting firm (SaaS preferred) 
  • Demonstrate functional knowledge in the Salesforce platform including: 
                 ○ API – REST, WebServices, XML
                 ○ Server Side JavaScript
                 ○ HTML and CSS
                 ○ SQL querying and scripting
                 ○ Relational databases
                 ○ Internet technologies such as JavaScript, PHP, web servers, or other internet/networking-related protocols 
                 ○ Visualforce and Apex code experience
                 ○ Solid knowledge of XML, preferably experience using server-to-server web services (SOAP)
                 ○ Solid programming abilities in one or more of the following languages: Java, PHP, Python, Ruby, .NET, JavaScript and Perl.
  • Ability to lead and build a technical team 
  • Technical aptitude with proven problem solving, troubleshooting, and issue resolution 
  • experience to resolve a customer’s business, marketing, or technology concerns 
  • Exceptional written and verbal communication skills 
  • BA/BS degree in a technical field preferred with a strong academic record. 
  • 3+ years engineering / programming work experience. 
  • Time Management 
  • Conflict Resolution 
  • Collaborate effectively across functional teams, on a global scale 
  • Impeccable organizational skills 
  • Tenacious commitment to finding the root cause of issues 
  • Highly motivated, self-starter, with the ability to direct work efforts independently 
  • Ability to communicate technical concepts clearly and effectively 
  • Strong business acumen. 
  • MS Office Tools (Word, Excel, PowerPoint, Visio, Outlook, Project) 
  • Bachelor’s degree or equivalent experience 
  • 2+ years’ experience in leadership role 
  • 3+ years minimum experience in a customer support role or equivalent 
Roles and Responsibilities :
● Ensure that Support team members are equipped with the tools and knowledge necessary to deliver world class support services
● Act as a technical liaison and subject matter expert for the team
● Help hire and onboard new team members
● Establish and track success metrics
● Evaluate team and individual performance by analysing data, reviewing cases, and
monitoring customer interactions
● Coach team members on approaches to case management and problem resolution
● Respond to and resolve customer concerns (surveys, etc.)
● Monitor, track, and report on resource utilization and allocation through project tracking and
CRM system
● Resolve escalated situations initiated by customers and partners
● Facilitate and maintain positive relationships with Trailhead teams, customers and partners
● Monitor and approve PTO
● Conduct team member 1:1’s and ongoing development initiatives
● Seek opportunities to develop diagnostic tools and processes to enhance the team’s ability
to resolve problems
● Participate as an active member of the Trailhead Global Operations team
● Coordinate with Product Management, Content and Marketing teams in identifying, reporting, and resolving product issues.
● Author, edit, publish and maintain solutions of known issues/solution
● Track SLA achievement across the team and share the support metrics/analytics with Global
Services leadership team 

Eligible candidates if interested can reach us at 9121016301.  



About Company

With over 4 million badges earned to-date, Trailhead has reinvented the way people learn Salesforce and is helping people get new skills and further their careers. The Trailhead audience, Salesforce admins, developers, and users, are instrumental to the success of Salesforce's customers, and by helping them adopt Salesforce successfully and learn our latest technologies, we can help them succeed in their journeys.
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