Mobile Programming is an ISO 9001:2008 certified firm, founded in 2008. It is a leading edge technology and IT consulting Company focused on delivering the best and most cost- effective solutions to clients. It has developed hundreds of applications on different mobile platforms. It is Empaneled with Los Angeles Unified School District,Metropolitan Transportation Authority New York and several other fortune 500 companies like Novartis and Amgen. It is Headquartered in New York, other U.S. locations include Florida, Los Angeles, Santa Clara, and India. In India the development centers are in Chandigarh (Mohali), Gurugram, Panchkula and Bengaluru.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases