Job Responsibilities Java - 6 to 9 years Job Description: Java lead for BHGE Devops project strong technical expertise in java spring hibernate struts and web services Should have experience leading support projects and work closely with the customer should work in shifts and also be ready to work on weekends as required good team leading and tracking experience required and should ensure SLAs are achieved Regards Sonal Upadhyay Competencies and Skills Core Behaviours Client Acquisition & Development Innovation & Capability Growth Service & Delivery Technology Awareness and Leveraging Business Knowledge Technical Solution Design L4.Net, Java L3.NET L4Cert. NW 04-WebAppDevFocusJava L3Cert. NW 04-WebAppDevFocusJava
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases