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Software Asset Management (SAM) for Noida

Keywords / Skills : Service Request Management, SAM, flexnet suite, aspera smart track, CA ITAM, Software Asset Management

4 - 9 years
Posted: 2018-12-11

Team Leader/ Technical Leader
Posted On
11th Dec 2018
Job Ref code
Job Description

Job Description

Exp 3-9 yrs

Job location:Noida/

Jd for Software Asset Management (SAM)

Skill Profile:
ITIL Foundation is preferred
Working knowledge of a Service Request Management Process.
SAM Tool knowledge would be preferred (Flexnet Suite, Aspera Smart Track, CA ITAM, ServiceNow, SNOW, etc.)
Roles and Responsibilities:
? Consult with customers to understand their requirements, interfacing with other interested parties such as Business IT Managers, IT Business Architects, Application Support groups and others involved in the end-to end process, identifying the endorsers for each request
? Maintain and track a system of approvals and endorsements for each request through IT Services Work Orders.
? Assist customers and resolve problems to ensure customer satisfaction
? Execute a variety of tasks, as needed, to facilitate effective functioning of the software delivery processes, such as:
? Identify measures to improve processes
? Provide consulting on business and technical application requests for individual users, support organizations, endorsers

If interested please contact

About Company

Athena Consultancy Services
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