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Keywords / Skills : Soft skill Trainer, Softskill Training, Voice Coach, Voice Training, Intervention Training, NLP, IELTS, TOEFL, CEPT, Huddles, Micro-learning

2 - 7 years
Posted: 2019-04-24

IT/Computers - Software
Customer Service/Call Centre/BPO
Voice & Accent Trainer
Soft Skills Trainer
Any graduate
5.00 - 8.00 lacs
Posted On
24th Apr 2019
Job Description
Roles & Responsibilities:

• Monitoring, feedback, and coaching (calls, chats, emails > as applicable) for new hires and for in-Production agents.

• Conduct huddles & micro-learning sessions

• Capture weekly & monthly trending reports

• Maintain progress data of learners and analyze Training/Learning Need

• Participate in SS Intervention Training (with V2/V3)

• Participate in Calibration calls and Meetings.

• Supervise Voice Training via Learning Branch®

• Stay abreast of the new trends and tools in employees’ training and development and implement them in training's delivering.

• Be innovative and flexible in adopting an approach to maximize learning

• Willing to work in different shifts

• Self-motivated & schedule flexibility to accommodate business requirements.

Skill Sets:

• Knowledge of MS Office (Outlook; Excel, PowerPoint, Word)

• Logical & analytical bend-of-mind; receptiveness to change

• Professional certification, like IELTS, TOEFL, CEPT (Not Mandatory) 

About Company

Client is an American multinational information technology company, specialized in developing and manufacturing computing, data storage, and networking hardware, designing software and delivering services. It developed and provided a wide variety of hardware components as well as software and related services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

Major product lines included personal computing devices, enterprise and industry standard servers, related storage devices, networking products, software and a diverse range of printers and other imaging products.
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