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Soft Skills Trainer

Keywords / Skills :  (("accent trainer", "accent training", "soft skills trainer", "soft skills training"))

0 - 5 years
Posted: 2019-05-21

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Voice & Accent Trainer
Posted On
21st May 2019
Job Description
We have position for SOFT SKILL TRAINER & ASSESSOR in Bangalore with a reputed client provided a best work culture and pay with par to market standards.

Job Description

SOFT SKILL TRAINER & ASSESSOR

Objective

The said position is responsible for interviewing applicants for consultant positions throughout the company, identify training needs among the existing consultants from Soft Skills perspective and deliver training on Soft Skills. This document aims at screening individuals who have good communication skills and the ability to understand and select the right resource for the right job to enhance customer experience.

Competencies Required:

• Customer Centricity

• Communication

• Compassion - Empathy and Apology

• Composure

• Critical Evaluation

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and headphones.

Core Responsibilities:

• Implement overall recruiting strategy, identify Training needs and deliver training on Soft Skills, Voice and Accent for the existing consultants

• Develop and update job descriptions and job specifications

• Perform job and task analysis to document job requirements and objectives

• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule

• Assess applicants’relevant knowledge, skills, soft skills, experience and aptitudes

• Provide analytical and well documented recruiting reports to the rest of the team

• Act as a point of contact and build influential candidate relationships during the selection process

Minimum Requirements:

This screening will be done by core AQ team and HR team and only candidates meeting all the criteria will be selected.

• Proven work experience ( 2 yrs of Voice and Accent Trainer experience in international environment)

• Solid ability to conduct different types of interviews (structured, competency-based, stress etc)

• Hands on experience with various selection processes (phone interviewing, Personal interview and various behaviour assessments)

• Familiarity with Candidate Management System.

• Hands-on experience with recruiting software.

• Excellent communication skills and interpersonal skills

• Strong decision-making skills

• Preference - Multi lingual: Hindi, English, Kannada, Tamil, Telugu, Malayalam (Not compulsory)

• Certified trainer on assessing behaviour competencies

• Ability to frame questions / scenarios to assess behaviours and communication proficiency

• Ability to monitor and coach agents on language - sentence construction, grammar, rate of speech, clarity of speech, pronunciation and call control

• Ability to give constructive and direct feedback to agents concerning communication and soft skills ₋ Ability to identify basic call handling issues and introduce effective means for improvement

• Understands principles of building rapport with the customer by using transition statements, verbal nods, small talk, tone, courtesy and empathy

• Work with internal partners to identify agents with coaching opportunities

• Ability to coach agents on handling service denial scenarios thereby controlling escalations

• Ability to create content if required

• Well versed with MS Office Tools and working knowledge of applicable customer contact systems

Recruitment Process:

• The candidates shortlisted by HR team will go through 3 rounds of interview.

• Each round will have 2 panelist.

• The panelists can be from Training, Comm Team and PM.

• The interviews will be conducted in English and Hindi with the interviewer switching between both languages along with the preferred regional language (Not Compulsory)

• Each round will have a weightage and be an elimination round.

• Candidates not meeting the required criteria will not go through further rounds.

• Rejected candidates cannot apply for the next 6 months.

Position Type & Expected Hours of Work:

• This is a full-time position; days and hours of work are Six days and 9 hrs

• 20 % of travel required for this position, depending on the business urgencies

• Willingness to work in Shifts - 9:00 am - 10:00 pm

Thanks & Best Regards,

Deepika,

Ashva Careers

Mobile: +91 7204803646
Email: [HIDDEN TEXT]

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About Company

We at Ashva Careers are a dynamic and young recruitment company offering recruitment services inclusive of executive search, headhunting, placement services within the industry. Over the past three years we have succeeded in matching thousands of candidates with the leading employers. Our team is comprised of professionals who have extensive experience of serving the industry for years and creating durable and successful matches between the employer and candidates. We have streamlined our process in order to create meaningful and seamless interaction with our clients.
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