Social Science Laboratory - FIMT Social Science Resource Center FIMT features a Social Science Laboratory to provide our learners with both theoretical and practical knowledge. It is well equipped with equipments , apparatuses and material required for the subject , which helps in creating and maintaining a much - needed congenial atmosphere for effective learning. The fundament behind this lab is of functionality and learning by doing.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases