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Social Media | Escalation Desk | Ecommerce| Blr | Sal BETWEEN 17-35 K

Keywords / Skills : customer satisfaction, social media, grievance handling, escalation management, bpo , call center, customer service, customer service , operations, voice process, senior customer , care executive, international call center, international bpo escalation

1 - 5 years
Posted: 2019-04-30

Job Description
we are hiring  for Social Media | Escalation Desk | E commerce| Blr | 17-35 K SALARY 
Responsibilities

Proactively attend all the queries, complaints, requests across the company's social media platforms

Raise issues to the concerned teams and follow up for resolutions

Proactively and continuously keep the customer and stakeholders informed about the status of the problem

High level of individual discretion to ensure customer satisfaction and business success

Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly

Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely

Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

If you match the above role, Please feel free to Call/ WhatsApp at the below number
Beena 6305639277

Shalini 9840691405





About Company

" Jobs Territory " helps connecting businesses to the right workforce, providing them a platform for effective management and recruitment system.
" Jobs Territory " is a class apart company specialized in few Industries & their domain of E-Commerce, Retail, Manafacturing, Hospitality, BPO-KPO, Health Care & Insurance, Recruitment and is focused in delivering best-in-class solutions and services in HR enabled by stringent and inherent quality standards, cutting edge technology and state of art infrastructure.
We aspire to meet the demands of a technologically challenging environment, by providing solutions based on right technology and key customer insight.

OUR MISSION
Our mission, is to help businesses succeed so communities prosper.

OUR VISION
Our vision is to become the employers’ preferred Recruitment Agency of choice based on the extent and quality of our service. We also endeavor to be the preferred platform for candidates to discover and pursue exciting careers with their ideal organizations

VALUES
Focus reach
Digital Approach
Trust
Knowledge &
Innovation
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