Job Summary

Cognizant Technology Solutions India Pvt Ltd
IT/Computers - Software
Mumbai, India
Years of Experience
Posted On
11th Oct 2019

Job Description:

TL/TM Qualification: Education: Minimum Bachelors degree or equivalent practical experience Required.

Responsibility:Stakeholder/Business Management
Effectively address client queries with timeliness and accuracy.
Understand client requirements and ensure effect business delivery is achieved.
Provide relevant client specific statements and information as per the requests received.
Liaise with a set of extremely sensitive clients/internal groups/agent banks/Custodians and any other financial institutions to investigate and resolve breaks related to financial mismatches, unconfirmed trade bookings, missing trade bookings ,non-receipts and payments and interest claims that are payable or receivable, missing/incomplete KYC or compliance documents etc.
Support the team in various ad-hoc tasks and activities assigned to the group.
Contribute towards process improvement ideas on productivity, accuracy & turnaround time.
Knowledge Management: Review & update SOP as per the agreed frequency.

Customer Relationship Management:Participate on the review calls with the Process owners
Liaise with all the clients, stakeholders (front desk personnel traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and noneconomical in nature.
Process Improvements and Process Adherence: Ensure SOPs are updated with the changes on an ongoing basis.
Perform quality control checks in the process and ensure error free processing.
Support junior staff in resolving complex queries and tasks.
Support MIS and dashboard preparation tasks.
Highlight aging breaks/open tasks to Team leads / Managers on timePeople/Team: Train/guide new joinees in the process .
Conduct cross trainings across teams /processes.
Actively participate and contribute to team initiatives: regular team meetings, presenting of thoughts Ideas, etc.
Follow and actively foster a risk management culture within the teams, where issues are raised / resolved on time.


About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.