Candidates should have good prior experience as Project manager in wireless network or BSS space. Knowledge of Japanese language is a must. Project duration would be 1 year and extendible.
System Integration Expert o Role § Execute on-site installation, configuration and integration of complex BSS architectures § Define acceptance test scope and perform Acceptance testing with customer § Work with 3rd parties in trouble resolution and ensuring compliance to requirements § Accountable for Operational Launch of solution § Responsible for migration testing (tooling and process) and executions § Successfully hand over the deployed solution to the Support organizationSkill Set:
Experience Required: "sect Proven expertise in analysis and troubleshooting of software systems. "sect Knowledge of telecom billing solutions, real time rating and charging systems, CRM solutions. "sect System integration and configuration expertise for Telecom BSS solution including installation, integration, migration, commissioning. "sect Experience with Solaris, LiNUX and shell/Perl scripting. "sect Ability to construct SQL queries to retrieve complex information from a Sql Server/Oracle database. "sect Excellent written and oral Japanese communication, presentation and negotiation skills. "sect Excellent organizational skills with the proven ability to work proactively under minimal supervision. o Preferred Skills "sect Knowledge of Redknee Charge@Once, Select, MS dynamics CRM or TCB suite of products.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases