Software engineer position on Application Development & Support Team. The role requires a minimum of 3-5 years of Software development experience with a demonstrated history of success and progression. Candidate should have expert knowledge in solutions development, system configuration, quality assurance and analytical problem solving techniques, with results driven attitude. It requires working in shifts. The candidate is required to work in U.S Timings to meet our U.S customers. He should have experience and will to work in an environment where SLA are key in providing services to the business.
Roles and Responsibilities:
-Strong knowledge of the Software Development Life Cycle methodology
-Work with Leads to map solution and technical information to customer's context.
-Ability to understand and analyze issues and uses judgment to make decisions.
-Candidate should involve into Development, enhancements and production support.
-Good understanding & working exposure into Ticket handling on Remedy (or) External Servers (People are in Development also can be consider for this position)
-Manage scope of work and delivery to fulfill commitments.
-Take ownership for problems and get them resolved with effective follow through.
Areas of Expertise:
-Excellent verbal, written and interpersonal skills.
-Should have worked on Share Point 2010/2013 and SharePoint Online with hands-on experience of Custom Component/Add-In Development & in-depth knowledge of configuring OOTB Components.
-Knowledge of SharePoint Add-In Model and hands-on experience with development of Provider-Hosted & SharePoint-Hosted Add-Ins
-Experience of converting FTC Solutions to SharePoint Add-In
Datamatics Ltd creates IT and software solutions that anticipate and effectively respond to a rapidly changing global business environment. We are focused on consistently delivering superior business value through client specific solutions and building long-term relationships, to enable customers capture market opportunities and consolidate their leadership position. We do this by undertaking strategic business initiatives, enhancing business efficiency and productivity, and improving time to market.
An ISO certified company, Datamatics has to date executed over a 1000 projects in over 58 countries across the globe, including several for the world's largest companies in their lines of business, and Top Fortune 500 companies - providing customers a wide spectrum of software services. Our customer-centric, dedicated teams in the US, UK, Germany and Switzerland enhance our support services and enable a close interaction with our customers. Our advanced people and quality initiatives gives Datamatics the unique distinction of being amongst only three companies enterprise-wide to be assessed at Level V of both the P-CMM (People-Capability Maturity Model), and the SW-CMMi.
For more information about company profile, please visit the URL: www.datamatics.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases