KATAM TECHNOLOGY SOLUTIONS founded by a group of enthusiastic youngsters to serve its clients through innovative methods and deep Industry Knowledge. KATAM empowered by Technology Expertise, Perfect capabilities of execution, constant focus on client needs. We have been able to serve our clients in multiple technologies and verticals. We are fortunate to work with multiple organizations as preferred partner for their offshore delivery and professional staffing needs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases