KPIT is a specialist partner for IT consulting and product engineering solutions and services to global Automotive & Transportation, Manufacturing and Energy & Utilities corporations. Trusted by over 180+ long standing customers for domain expertise and industry experience, we enable them to achieve and manage business-transforming success through innovative, sustainable and superior quality products and ideas. Our deep-seated innovation culture enables us to go beyond boundaries and deliver high-value, high-impact solutions helping customers stay competitive in the marketplace. Our 8300+ strong team works at the forefront of technologies and processes to help global corporations become efficient, integrated and innovative enterprises.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases