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ServiceNow Implementaion Specialist

Keywords / Skills : Tibco Developer, Programmer, Tibco , Tibco BW, Developer, Tibco Process

6 - 9 years
Posted: 2019-07-31

Electronics Manufacturing
Software Engineer/ Programmer
Posted On
31st Jul 2019
Job Ref code
Job Description

Job Description :

About Atos

Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.

Work Loation: Pune/ Bangalore/ Chennai

Total Experience - 6-9 years

The ATF itself is structured into 8 central Cross Functional ATF Building Blocks:
• Portal and Portal Applications, including SSO
• Service Catalog and workflows
• Ticketing and Knowledge Management
• Reporting
• Enterprise Service Bus (ESB)
• Configuration and Master Data Management
• Discovery

Responsibilities / Technical skills:
• Technically inclined and proven consulting experience as a key technical resource while working in the development and delivery of ITSM solutions in client environments.
• 6+ years working in the ITSM or IT services/consulting industry with knowledge of ITIL, minimum foundation level.
• Min 3 year experience with Service Now Implementation
• Min 1 Year exp with ServiceNow Service Catalog
• Trained to Service Now Admin/Dev/Service Catalog
• Report writing and technical documentation skills.
• Special Service Catalog technical skills
o Trained to ServiceNow Service Catalog Administration
o Good understanding of database management system
o Good understanding of XML/Java-based technologies
o Execute local Service Catalog command line scrips
• Ability to write and execute end to end test scenarios and to report issues to development team
• ServiceNow ticket/change handling
• Good knowledge and understanding of networking aspects. Key skills with MS office products like Excel, Word and Visio. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc). Good project co-ordination skills. Project Management skills will be an added advantage.
• Will be responsible mostly for understanding the solution design, processes, loading/configuring parameters/data in ServiceNow and troubleshooting issues.
• Is committed to customer satisfaction and ensures that actions contribute towards a positive experience by the customer.
• Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.
• Execution of Portal and Catalog implementation process tasks in accordance with the new onboarding customer requirements
• Communication with the other building blocks in charge of the customer onboarding
• Participate and validate in test phases for new customer
• Develop and maintain Implementation Support standards and procedures and other documentation as required.
• Assist in the training and adding new staff into the Implementation team
• Reports directly in assigned project to the ATF Implementation Project Manager
• Reports technically to the Global Implementation Manager

Communication skills:
Strong verbal and written communication skills in English with local and onsite teams
Demonstrated interpersonal skills, customer centric attitude, and ability to deal with cultural diversity.

Working Experience:
Working experience of ITSM tools and solutions. Handling of small projects end to end will be an added advantage.

Soft skills:
Active listener, respecting other's point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational).Proven team player.


Your Application
If you wish to apply for this position, please click below to complete our online application form and attach your CV in either Word, rtf or text format.
Atos does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements.
We are committed to making reasonable adjustments to the applications process for people with disabilities.

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