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Keywords / Skills : Servicenow, Admin, Support, ITSM

4 - 9 years
Posted: 2019-05-07

Industry
IT/Computers - Software
Function
IT
Role
System Administrator
Education
Any graduate
Posted On
7th May 2019
Job Description
Total Experience : 4-9 years
Work Location : Pune/Bangalore



Required skills for ServiceNow support/Admin
 
- ServiceNow administration training (partnerportal servicenow (for free))

- SN-Moduls: Platform, Application/Integration, Event, SRM,

Data, Reporting, ITSM, SACM

- ITIL foundation level

- Experience L2, L3 support incl. (SLA, 3-strike-rule, MI…..)

- Ticket tool handling and processes

- English language

- Analytical, Accurate, problem solving skills, teamplayer

- Basic infrastructure knowledge (Mid-server, DB, application nodes)

- DB understanding (MySQL knowledge preferred, Oracle SQL …….)

- Technical documentation writing skills.

Optional:

- XML interface / ESB

- Basic UNIX/ Linux knowledge: shell, file system

- Knowledge of the ATF1 / ATF2 toolsets.

Tasks:

- Analysis and resolve 3rdL tickets (mainly data ….)

- routing to SN L2 or L4 if necessary

- cooperation with SN L2 and L4 support

- supporting in case of crisis (MI, emergency, P1)

- regular monitoring (SN dashboards …..) = manual task ( no cockpit )

- creation of workinstructions, requesting workinstructions (L4, DEV) / review (KB)

- data tasks (AUDL customer implementation and support , maintain cities & locations,

job-families and profiles

- deployment tasks (Hotfix Window Wednesday), Release deployment (EU-CAT, EU-INT, EU-PROD) approx.. every 3 weeks deployment on EU Prod (weekend work)

- join weekly cross-meeting / troubleshooting meeting

- participation on handover meetings DEV  OPS (part of release)

- collaboration with Implementation team (approval for new customer: toolbased Serviceactivation process)


If you are interested for this opportunity , can mail your resume at [HIDDEN TEXT]




About Company

Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.
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