About Us: NKB Technovations Pvt Ltd: URL: www.nkbtechno.com
NKB Technovations group has grown in in knowledge as well as customer relations since the beginning of 1985. Our group expanded to include automated parking solutions, Ferrule and label printing solutions, warehousing solutions and has now grown to become a potential global technology leader that delivers an innovative and complex level of value added services. Now, we are poised for an accelerated growth in the Indian markets with new product line of waterless sanitary ware series with the joint venture with a renowned European company and are looking for competent professionals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases