Must have in-depth knowledge of software development lifecycles including agile development and testing.
Experience with test plan creation, automated test scripting, and load/stress testing.
Familiarity with SharePoint, Test Director, MS Project, HP Quality Center, SAP Solution Manger, Automated QA tools is a plus
Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus
Demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives.
Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.
Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications.
Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.
Maintain pace with ServiceNow versioning.
Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
Maintain and adhere to source code, configuration management, release management and software development best practices.
Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.