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Service Now Engineer

Keywords / Skills : Service Now Engineer, Service Now, ITSM, Service Management, Javascript, GlideAjax, script, UI policies, RESTAPI, workflows, SQL Server/MySQL, PL/SQL Concepts, Bash, Powershell, Python, Scripting Language

3 - 8 years
Posted: 2019-11-12

Industry
Banking/Accounting/Financial Services
Function
IT
Role
Software Engineer/ Programmer
Technical Support Engineer
Posted On
12th Nov 2019
Job Ref code
Mumbai
Job Description
 Bachelor’s degree in Computer Science or a related field

 3+ years of Production support and/or Development experience

 Good knowledge in Servicenow ITSM suite consultation, implementation, design, and development.

 Strong technical background in designing and engineering custom solutions/applications in ServiceNow

 Good knowledge in Javascript, GlideAjax, script includes UI policies, RESTAPI, workflows, email notifications, business rules, reports and gauges, scheduled jobs, background scripts, server and client scripts, access controls, import sets and migration of update sets between different environments of ServiceNow.

 Good understanding in configuring the ServiceNow instance for various ITIL processes like Incident, Problem, Change, Service Request, and Knowledge Management. Rich experience in Content Management, UI pages, and Service Level management.

 Hands-on experience in ServiceNow instance upgrades and scheduled maintenance activities

 Database platforms –SQL Server/MySQL and a good understanding of PL/SQL Concepts.

 Strong scripting skills in Bash, Powershell, and/or Python, scripting language

 Working knowledge of Linux and Windows operating systems

 Passionate in providing high-quality customer service and learning new technologies

 Strong and confident communicator with good interpersonal skills

 Able to take the initiative to investigate and follow-up with various stakeholders to resolve issues

 Solid understanding of release, deployment, and change management processes

 Self-motivated individual, quality and improvement focused

About Company

MNC Company


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