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service now developer

Keywords / Skills : Service Now, Service-Now.Com, Hp Service Center, Remedy, Remedy developer, BMC remedy, BMC patrol, Remedy ARS, BMC, SPLUNK

8 - 18 years
Posted: 2019-05-06

Job Description
Role: Service now
Location : Chennai/Mumbai/Pune
Fulltime(Night Shift)
Timings-(9:30 PM to 7:30AM)
Thorough experience in Service management Suite like ServiceNow, Remedy, etc.
1. Responsible for overall coordination of the incident management, whenever there are major incidents
2. Planning and managing support for incident management tools and processes
3. Coordinating interfaces between incident management and other service management processes
4. Producing management information, coordinated cross-functional meetings to determine root cause of problems and improve workflow processes
5. Analyze the gaps during the Critical outages and create a Problem Investigation for the fix

Good to have:
1. Application Support background
2. Understand SQL infrastructure
3. Experience in monitoring tools like App Dynamics, Splunk
4. Experience in IIS

About Company

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