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Service Now Admin_4yrs+_BLR_JY

Keywords / Skills : Service Now Admin, system administrator, incident, change, problem, request, CMDB

4 - 8 years
Posted: 2019-10-24

Industry
IT/Computers - Software
Function
IT
Role
Software Engineer/ Programmer
Posted On
24th Oct 2019
Job Ref code
JPC028160
Job Description
Job Description :

Job Description: We are looking for an IT Applications Administrator to become part of the IT Applications team which administers the Customer Intranet, develops custom applications and workflows for revenue-generating business units, and trains SIE staff on the use of our IT applications such as ServiceNow, Confluence, JIRA, O365 & Google Apps for Work. We are looking for a candidate who will be challenged to develop a level of expertise with ServiceNow. Ideal candidates have a strong desire to build both in-depth technical skills and the ability to develop exemplary client-facing skills. Candidate will work on supporting and administering our ServiceNow platform along with customized workflows built to improve our business processes.
Responsibilities
• Work closely with our IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
• Monitor health, usage and overall compliance of ServiceNow and its applications.
• Participate in application and platform upgrades.
• Maintain internal technical documentation, manuals, policies, and processes.
• Analyze, troubleshoot and resolve complex software application related problems.
• Develop systems integrations and process automation.
• Participate in unit, system, integration and user acceptance testing activities.
• Responsible for 24x7 on-call support for customer impacting production problems.
• May require sufficient overlap with US West Coast hours (very late evenings)
• Respond to user tickets in the ticket queue and participate in administration activities to manage the rest of our application portfolio.
• Bachelor's Degree in Information Technology, Computer Science or a related field preferred, or equivalent relevant experience.
• A minimum of 3-5 years of related work experience.
• A minimum of 2 year working as a ServiceNow system administrator.
• Experience in IT service management, ITIL certification preferred.
• Demonstrated ability with ServiceNow and knowledge management applications. Service portal/Request & Event Mgmt experience would also be helpful.
• Familiarity with application inheritance & delegated developer.
• Experience with utilizing ServiceNow APIs and application integrations.
• Strong written and oral communication skills.
Qualifications
• Bachelor's Degree in Information Technology, Computer Science or a related field preferred, or equivalent relevant experience.
• A minimum of 3-5 years of related work experience.
• A minimum of 2 year working as a ServiceNow system administrator.
• Experience in IT service management, ITIL certification preferred.
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications. Service portal/Request & Event Mgmt experience would also be helpful.
• Familiarity with application inheritance & delegated developer.
• Experience with utilizing ServiceNow APIs and application integrations.
• Strong written and oral communication skills.
Key Skills: We are looking for an IT Applications Administrator to become part of the IT Applications team which administers the Customer Intranet, develops custom applications and workflows for revenue-generating business units, and trains SIE staff on the use of our IT applications such as ServiceNow, Confluence, JIRA, O365 & Google Apps for Work. We are looking for a candidate who will be challenged to develop a level of expertise with ServiceNow. Ideal candidates have a strong desire to build both in-depth technical skills and the ability to develop exemplary client-facing skills. Candidate will work on supporting and administering our ServiceNow platform along with customized workflows built to improve our business processes.
Responsibilities
• Work closely with our IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
• Monitor health, usage and overall compliance of ServiceNow and its applications.
• Participate in application and platform upgrades.
• Maintain internal technical documentation, manuals, policies, and processes.
• Analyze, troubleshoot and resolve complex software application related problems.
• Develop systems integrations and process automation.
• Participate in unit, system, integration and user acceptance testing activities.
• Responsible for 24x7 on-call support for customer impacting production problems.
• May require sufficient overlap with US West Coast hours (very late evenings)
• Respond to user tickets in the ticket queue and participate in administration activities to manage the rest of our application portfolio.
• Bachelor's Degree in Information Technology, Computer Science or a related field preferred, or equivalent relevant experience.
• A minimum of 3-5 years of related work experience.
• A minimum of 2 year working as a ServiceNow system administrator.
• Experience in IT service management, ITIL certification preferred.
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications. Service portal/Request & Event Mgmt experience would also be helpful.
• Familiarity with application inheritance & delegated developer.
• Experience with utilizing ServiceNow APIs and application integrations.
• Strong written and oral communication skills.
Qualifications
• Bachelor's Degree in Information Technology, Computer Science or a related field preferred, or equivalent relevant experience.
• A minimum of 3-5 years of related work experience.
• A minimum of 2 year working as a ServiceNow system administrator.
• Experience in IT service management, ITIL certification preferred.
• Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications. Service portal/Request & Event Mgmt experience would also be helpful.
• Familiarity with application inheritance & delegated developer.
• Experience with utilizing ServiceNow APIs and application integrations.
• Strong written and oral communication skills.

About Company

Arminus Software Private Limited
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