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Service Manager( Certified Green belt- Business Excellence(Quality)

Keywords / Skills : Green Belt, Six Sigma, Black Belt

4 - 9 years
Posted: 2019-04-04

Job Description
Service Manager( Certified Green belt- Business Excellence(Quality)

 High Level Responsibility area

Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.

Provides analytics support to Business Leaders both onshore and offshore.

 Drives a continuous improvement culture

Manages the innovation/ idea generation platform "MERCURI"

Facilitates Process Improvement trainings

Supports the business with Quality/Operational excellence initiatives.


Understand business processes , analyze data trends and share recommendations with stakeholders

Showcase / share skill set & Quality service offerings with stake holders

Analyze data on key client operational metrics to understand opportunity for improvement

Learn and understand the domain / business to help define process metrics

Map processes to identify non-core activities and suggest alternatives and thus help remove waste

Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings

Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives

Be flexible to changes & continuously evaluate to adapt to the culture of the organization

Understand and own development needs in consultation with the manager and work to achieve development goals

Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work

Deliver Lean trainings for Band 3-5 colleagues

Deliver need based trainings on Problem solving , Quality concepts & tools


Graduate in any stream

Green Belt/ Black belt certified 

Required Experience

5+ years of work experience

Total work experience of 5 years or more (after Graduation in any discipline)

 Relevant / industry work experience of 3 years or more

Maximum experience should not exceed 8 years.

 Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project

About Company

We at CRT Consultancy are one of the leading Placement consultant in Mumbai & Navi Mumbai.We do placement for Data Financial management company, Media, Backoffice, Hotels,Call center(Technical & NonTechnical)
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