Sonix Associates is an HR consulting firm with great passion in what we do and specialized in all type of HR services.
We work closely with our client's management and decision-makers that are responsible for keeping their company healthy and profitable. Understanding clients allows us to best match their company with prospective candidates in a timely and accurate manner. We have kept our foundation very strong as we have a team of quality recruiters.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases